Melanie Dowling

User Experience Design Leader, with over 17 years in the financial services industry, I bring a deep passion for creating intuitive, effective, and user-centered solutions. My expertise spans user research, information architecture, design strategy, and project management—always with a focus on aligning customer needs with business goals to deliver meaningful, high-impact experiences.

Highlights

• Led UX for home lending, consumer credit cards, retail banking, and investment and corporate banking platforms

• Built and scaled design teams across global regions

• Expertise in regulated environments, compliance-driven design, and enterprise transformation

• Proven record of aligning executive stakeholders around customer-centric strategy

• Experience with multi-year product visions for complex financial journeys