Melanie Dowling

User Experience Design Leader, with over 17 years in the financial services industry, I bring a deep passion for creating intuitive, effective, and user-centered solutions. My expertise spans user research, information architecture, design strategy, and project management—always with a focus on aligning customer needs with business goals to deliver meaningful, high-impact experiences.

Design & Technical Skills

User Experience Architecture and Design

Usability Testing and Prototyping

Project Management

Team Leadership / Culture Builder

Qualitative and Quantitative Research

Agile/Scrum Frameworks

JIRA/Confluence

Figma, Sketch, Invision