JP MORGAN CHASE | SMALL BUSINESS DESIGN LEAD
Led a high-performing team responsible for critical Business Banking servicing features, including Access Manager, business dashboards, and authentication systems.
Championed adoption of the Chase Design System, driving the transition from Blue UI to MDS through consistent strategic feedback and cross-functional collaboration.
Actively contributed to user-centered design through participation in qualitative and quantitative research, shaping solutions aligned with business customer needs.
Mentored and developed team members, fostering a collaborative, diverse, and high-impact team culture focused on innovation and continuous improvement.