JP MORGAN CHASE | HOME LENDING DESIGN LEAD
Led a user-centered team of designers, editors and researchers focused on the delivery of the Chase MyHome online lending experience.
Worked closely with multiple levels of product leadership and technology to plan, review and iterate on strategic roadmaps
Partnered with internal stakeholders and vendors to facilitate design thinking workshops, design reviews, and journey mapping to enhance customer experiences
Championed the Chase design system and influencing updates through regular feedback mechanisms
Supported qualitative and quantitative user research to understand target audience preferences and approaches to home lending